How to Make Your Business More Profitable

If you’ve stopped by our blog before, you know that one of the considerable benefits of implementing WorkforceHUB is a reduction in overhead. To be specific, your cost of employee labor. Today, I want to discuss hard numbers. What Could You Do With an Extra...

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Why is HR The Last Department to Get Tech Tools?

For the past several years, we have observed that many companies have been successfully implementing technology for CRM, accounting, merchant transactions, manufacturing, online marketing, and inventory management. As IT teams swell, it seems as if HR is often...

The ICON, Inc. Guide to WFM Implementation

Today’s post is for business owners who have recently chosen to upgrade to a Workforce Management system but have not yet implemented it. By following a few guidelines, you can have a smooth system implementation and begin to enjoy the benefits right away. Here...