A customer service rep can’t solve customer problems if she is preoccupied with her own HR dilemma at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s message outlines 5 ways implementing Workforce Management Suite will improve the customer service at your business.
Eliminate Coverage Gaps
Customer service 101: Have enough associates to give customers timely service. Schedule adherence ensures adequate shift staffing and the flexibility to adapt to changing conditions on the fly.
Scheduling Stability Let’s Staff Focus on Customers
Complicated schedules made simple! Flexible shift definitions and schedule templates with up to five organization levels. Multi-manager, multi-department, multi-location capability. Everything you need for uncomplicated management of a few to hundreds of associates in any industry. With customizable job coding, you know that you have staff members with the necessary skills serving your customers.
Happy Employees Provide Better Service
Accommodating schedule preferences cuts down on staff member turnover, thereby raising the overall competence level of the department. Time card self management enables employees to concentrate on their work instead of trying to get schedule, shift change approval, time card, and accrual information from HR.
Absence and Overtime Management
Accurately capture and utilize attendance history to discover trends, set alerts for violations, automate time-off requests, and evaluate the overall effect of unscheduled absences. Then adjust schedules and notifications in minutes to accommodate the findings. Strategic absence management makes sure that customer service doesn’t deteriorate due to uncontrolled employee absences or unscheduled breaks.
Manager Super-Vision Of Mobile Staff
Monitor employee status in real time, from anywhere. See remote staff levels, check current clock-in/out and breaks. Filter by department, manager, or location. Review, edit, and approve schedule and time cards on the go. Managers who save countless admin hours a week with Workforce Management Suite have more time to train staff members to give better service.
ICON, Inc. offers WorkforceHUBÂ, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and organization.
WorkforceHUBÂ includes TimeWorksPlus, TimeSimplicity, and TimeWorksMobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUBÂ is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our ICON, Inc. ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.