Today’s post is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees.
The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product development background but no experience managing a workforce. She was trying to control labor costs, stay compliant with overtime regulations, adequately cover all shifts, and keep highly-trained industrial equipment techs loyal.
To maintain profitability and guarantee a timely turnaround for their clients, the plant runs around-the-clock. This creates multiple Workforce Management challenges including controlling overtime when jobs are running behind, creating schedules that maintain productivity without lowering employee morale, keeping employees informed of schedule changes, and accurately tracking PTO accruals. The owner also wanted to be able to accommodate associates’ shift preferences as much as possible.
SOLUTION — Workforce Management Suite
Workforce Management Suite includes TimeSimplicity which offers streamlined scheduling and TimeWorksPlus for integrated time and attendance tracking.
- Design schedules with drag-and-drop simplicity
- Customizable job codes make sure the right employees are scheduled
- System automation finds eligible staff members to cover open shifts
- Customized system notifications reduce over-staffing and unplanned overtime
- Complete mobile coordination for employees and management
- Employee Self Service empowers staff to manage their time cards, post shift requests, and monitor PTO accruals
- Maintains audit-ready records
The owner of the contract manufacturing facility was amazed at how quickly Workforce Management Suite was up and running. Very little training was needed because the system is as easy to use as an intuitive, well-designed app.
Employee morale improved in the first couple of weeks because of the Virtual Trade Board which keeps all employees notified about open shifts and allows interested team members to request shifts without having to talk to a manager. Supervisors approve shift change requests and the necessary team members are automatically notified. The supervisors welcome the fact that they no longer have to spend hours creating schedules and preparing time cards for payroll, and the owner welcomes the peace of mind provided by the compliance tools in Workforce Management Suite.
Workforce Management Suite was not designed just for 9-5 offices. It is flexible and customizable to smoothly manage the complicated scheduling logistics of manufacturing facilities that run 24/7.
Workforce Management Suite from ICON, Inc. significantly upgraded Workforce Management for this organization and continues to help them maintain a a dedicated workforce. Call today for a demo.
ICON, Inc. offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and company.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorksMobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our ICON, Inc. ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.