An upscale day spa doesn’t just sell manicures and body wraps, they sell an experience—a haven from the tension of everyday life. Spa staff need to be extremely attentive to their clients’ needs to create the ideal spa experience. To keep a tranquil setting, there must be order and organization behind the scenes. When a massage client waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing guests because staff scheduling chaos and just-under-the-surface employee job frustration detracted from what was supposed to be a soothing, nurturing environment.
The scheduling system was about as antiquated as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When patrons cancelled or rescheduled, or a staff member got sick, she erased and re-adjusted. She would try to text the staff whose shifts were poorer, but sometimes she got distracted and forgot—and even when she remembered, they often didn’t get the texts in time. (The twenty-five staff members had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an automated scheduling platform to tame the chaos and restore an atmosphere that would let employees cater to their patrons. The owner gave the manager a budget and directed her to research and choose the one she thought was most appropriate for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to complete sufficient due diligence with this critical organizational process upgrade, the manager carefully compared functions of the leading platforms and saw several demos. After painstaking investigation, she settled on WorkforceHUB, which also turned out to be the most cost-effective.
Solution — WorkforceHUB
TimeSimplicity for automated day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
TimeSimplicity’s drag-and-drop scheduling allowed the manager to build schedules in just a few minutes and make changes in just a few seconds. The system handles part time and contract workers just as smoothly as full time employees. She doesn’t need to remember to text workers whose shifts are changed because the system sends notifications automatically. That feature alone is a real game-changer and has transformed the company culture.
Job Satisfaction Restored
The system is cloud-based, so all staff can monitor the schedule anytime from a mobile device. Job codes ensure that the staff members with the necessary certifications are scheduled appropriately. Everyone values the time card self-management tools that empower associates to monitor time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll service.
ICON, Inc. proudly offers the ultimate tool for streamlined spa/salon employee scheduling. If you own a spa or salon, we invite you to schedule a demo of WorkforceHUB.
ICON, Inc. offers WorkforceHUBÂ, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and company.
WorkforceHUBÂ includes TimeWorksPlus, TimeSimplicity, and TimeWorksMobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUBÂ is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our ICON, Inc. ROI Calculator.
We can get you up and running with WorkforceHUB in minutes. Contact us today to book a demo.