There are considerable growth opportunities for home health care agencies but with thin margins, profitability depends on careful management. Today’s case study explains how WorkforceHUB helped a 30-employee for-profit home health care agency increase profitability by simplifying scheduling, streamlining employee timekeeping, and effectively tracking employee certifications.
Before the agency implemented WorkforceHUB, it received a 4-star quality of care rating (under the new system). One of the main reasons it didn’t receive a higher rating was because of scheduling problems that led to confused employees, shorthanded shifts, and poor certification tracking. The owner was determined to bring it up to 5-star at the next valuation period by improving quality of care and patient outcomes. The owner decided to have a consultant evaluate the WFM processes and present solutions. The consultant’s main conclusion was that all the processes needed to be updated, centralized, and streamlined.
Solution – WorkforceHUB
The owner chose WorkforceHUB because it has convenient Workforce Management tools established for home health agency staffing. The first order of business was to get a handle on scheduling. TimeSimplicity’s built-in schedule templates and certification tracking solved a problems while considerably reducing the time it takes to develop effective schedules. Job code and employee certification management makes sure that the right amount of the right people are providing patient care as the staff members travel around the community to patients’ homes.
Shift Trading Simplified
Filling holes in the schedule has become much simpler with the TimeSimplicity Virtual Trade Board. Previously, the supervisor would circulate shift change requests to the staff, and then re-circulate when options were proposed. This back-and-forth ate up a lot of time. The Virtual Trade Board expedites shift trades and automatically notifies the appropriate associates when a manager approves a shift swap.
Employee-Managed Time Cards
With Employee Self Service (ESS), associates clock in and out from their mobile device, manage their own time cards, submit time off requests, and check accruals without having to contact a manager. With the intuitiveness of PunchLogic, time card errors have been reduced.
ICON, Inc. offers WorkforceHUB, the powerful, fully-integrated WorkforceHUB that makes it easy to optimize the performance of your supervisors, employees, and company.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorksMobile. WorkforceHUB is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our ICON, Inc. ROI Calculator.
We can get you up and running with WorkforceHUB in minutes. Contact us today to schedule a demo.