Smart Scheduling for Hotel and Hospitality
ICON, Inc. helps hotel increase their bottom line with expedited scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they depend on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise chaotic operation running smoothly, Bayside faces staff challenges that range from last-minute sick leave to schedule changes to unexpected overtime. With their reputation resting squarely on their power to serve guests with personal attention, workforce management is a principal concern at Bayside. Their ultimate goal; elevate customer service without increasing labor costs.
Formidable Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that prevented understaffing, could be modified on the fly, kept all parties informed about scheduling changes, tracked data for DOL compliance, and made sure that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed reliable data to develop scheduling strategies that eliminated waste while maintaining a superior standard of service for their guests.
Bayside needed a hotel employee scheduling solution that would meet scheduling targets while offering greater flexibility for employees and less busy work for supervisors.
Time and Attendance Made Easy With ICON, Inc.
The Workforce Management Suite time tracking tool, TimeClock, started delivering benefits during the very first pay cycle. With mobile access built in, TimeClock allows associates to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature dramatically reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has transformed the scheduling process for Bayside managers and employees. It offers managers smart tools for simple, hassle-free scheduling and enables staff members to take over many tasks previously done by managers. Bayside managers are amazed at how easy it is to design, save, and modify recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for expedited scheduling and mobile coordination.
- TimeClock for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
Employees and management enjoy the automation and centralization of scheduling operations. Employees place schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has confirmed a schedule change, TimeSimplicity notifies the worker; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and elevated staff efficiency.
Employee hours are controlled with customized system alerts and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling accuracy.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, minimize labor costs, and maintain regulatory compliance.
ICON, Inc. offers Workforce Management Suite, the powerful, fully-integrated WorkforceHUB that makes it easy to optimize the performance of your managers, employees, and business.
Workforce Management Suite includes TimeClock, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our ICON, Inc. ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.