ICON, Inc. helps assisted living facility do away with scheduling conflicts, cover gaps, and increase quality while raising associate morale.
Suncrest Assisted Living management was worrying about maintaining quality resident care because they had to deal with a continual cascade of scheduling changes. Every schedule change resulted in a stream of ineffective emails, texts, and phone calls that wasted time, confused staff members, and hampered productivity for days at a time.
Suncrest Assisted Living has a workforce of 23 including on-site nurses and caretakers, aides, administrative staff, and housekeeping workers. A small on-site labor force means schedules aren’t very flexible and have little room to absorb change, which takes place repeatedly.
Unplanned schedule changes generated a time-consuming process of sending emails and texts to all qualified staff members to find a replacement. Managers were often required to coordinate fractional shift changes to adapt to overlapping availabilities. The result was a domino effect that caused unanticipated consequences including costly overtime and coverage gaps. The extra burden, added confusion, and personal disruption was taking a toll.
SwipeClock Workforce Management Offers Relief
Searching for a solution, Suncrest turned to Workforce Management Suite. Workforce Management Suite provides simplified scheduling with TimeSimplicity in a powerful suite of integrated cloud-based tools that include time and attendance tracking (TimeClock), with mobile capability for 24/7 anywhere access.
SOLUTION — Workforce Management Suite
• TimeSimplicity for automated assisted living staff scheduling and mobile coordination.
• TimeClock for integrated time and attendance tracking.
• Mobile access provides employee access and management control.
Suncrest needed a straightforward solution that supervisors and other staff members could use without the need for a lot of additional training. TimeSimplicity provided exactly that, with the additional power of drag-and-drop scheduling, easy schedule change management, and worker self-help tools that empower employees to solve scheduling complications with ease.
With Workforce Management Suite, Suncrest was able to set up their scheduling in about fifteen minutes by entering each employee name, job code, and availability. Once that was done, designing employee schedules became an easy matter of drag-and-drop. Scheduling conflicts, unplanned overtime, and adequate shift coverage are no longer a headache with built-in alerts that warn managers before a problem takes place.
When it comes to finding help due to schedule changes, the Suncrest team no longer goes into panic mode; staff members can enter their availability to pick up hours, and switching shifts between associates is as effortless as trading cards. Managers only need to approve swaps for stress-free schedule modifications.
One of the most appreciated features for Suncrest is the ability to empower employees with mobile access. With the Employee Self Service (ESS) portal, employees are able to view their schedule, request time off, monitor accruals, and review their time cards. They no longer need to call a manager for basic information and time card accuracy has improved significantly. This is a perfect solution for a community of associates working all hours of the day and a real timesaver for supervisors.
PBJ Made Easy
All long-term care facilities are now subject to the Payroll Based Journaling (PBJ) provisions. Employers are required to track daily employee shift hours by job description and site as well as staff tenure and turnover. Suncrest uses the built-in Payroll Based Journaling (PBJ) tools in Workforce Management Suite to effortlessly track the data and prepare accurate reports. Suncrest managers are sleeping better at night knowing that PBJ compliance is automated with ICON, Inc. Workforce Management Suite.
Cost Savings, Improved Performance, and Elevated Morale
Managers using Workforce Management Suite for scheduling will tell you that the savings in time alone makes the upgrade worth it. In addition, Suncrest Assisted Living will go one further and tell you that employee empowerment and the end of panicked scheduling emergencies have gone a long way toward increasing employee morale. Happy employees results in better care for residents, expanded productivity, and a healthier bottom line.
ICON, Inc. offers Workforce Management Suite, the powerful, fully-integrated WorkforceHUB that makes it easy to optimize the performance of your managers, employees, and organization.
Workforce Management Suite includes TimeClock, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our ICON, Inc. ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.