Coat and Thai is a tony Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It deals with the complications common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s lone manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an unmanageable burden. She was administering employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The restaurant has associates working from 5:00 a.m. until 2:00 a.m., seven days a week, compounding the logistics of scheduling.
Additional complications included maintaining adequate staffing for every shift, adapting schedules to unexpected surges in business, managing schedule requests, tracking staff member meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any organization.
Workforce Management Suite Sweetens the Sour
Coat and Thai determined that the first order of business was automating employee time and attendance. TimeClock allows staff members to clock in/out from their mobile devices, eliminating the need to swamp the kitchen during critical shift changes, and allowing employees to merge in and out of shifts with improved efficiency.
Diners are experiencing better service, and Coat and Thai has done away with costly guesswork and back-dating when congestion forced associates to skip clocking in. Mobile clock also permits their head chef to clock in off site when acquiring produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a decrease in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before Workforce Management Suite, associates often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With Workforce Management Suite PunchLogic, busy team members are only given logical options when accessing the clock in system to lessen mistakes, gather better records, and expedite payroll.
Filling holes in the schedule has become much easier with the TimeSimplicity Virtual Trade Board. Previously, the manager would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, employees simply put requests on the Virtual Trade Board. Managers can rapidly view, monitor and approve shift request changes online. Once a shift trade is confirmed, TimeSimplicity automatically alerts the appropriate associates. Since the system implementation, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling effortless so classifications such as the age requirement to serve alcohol don’t get missed during shift swaps or replacements.
SOLUTION — Workforce Management Suite
- TimeSimplicity for automated restaurant scheduling and mobile coordination.
- TimeClock for integrated time and attendance tracking.
- Mobile access delivers employee access and management control.
The employees love the Virtual Trade Board because it has dramatically reduced the time it takes to manage work schedules and submit time cards. Many associates are college students whose schedules change each semester. Configuring schedules to better furnish staff flexibility has greatly improved associate morale and reduced turnover.
Equipped for Expansion
The owners of Coat and Thai are better prepared for intended expansion into new venues and franchising. With a handle on the challenges of crew scheduling, and seamless integration with payroll, owners and management can now concentrate on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting permits the organization to monitor and adapt to changes while reducing costly overtime, scheduling conflicts, and peak service emergencies.
Most importantly; staff members are eager to participate in the growth of the business and share their enthusiasm with their increasingly satisfied patrons.
ICON, Inc. offers Workforce Management Suite, the powerful, fully-integrated WorkforceHUB that makes it easy to optimize the performance of your supervisors, employees, and organization.
Workforce Management Suite includes TimeClock, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
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We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.