Northwest Outfitters is a small retail chain tackling the obstacles of selling in the competitive outdoor sports industry. Managing a specialized labor force across 5 locations became their focus as an opportunity to substantially reduce costs and gain a competitive advantage.
Workforce Management is a key sore spot for retail businesses with multiple departments. Northwest Outfitters’ primary challenge is keeping unique departments staffed with the right people while reducing costs with viable cross-department coverage. They also wanted to address one of their largest budget problems; unexpected overtime.
Except for a small team of supervisors, all sales associates are part time. When there is a staffing glitch, it can be nearly impossible to keep part-timers from working forty hours or more. Holiday breaks and year-end staffing has added scheduling problems and compliance pressure with the burden of tracking and reporting.
Workforce Management Suite Integration Creates Savings
With TimeSimplicity, the scheduling solution in Workforce Management Suite, department managers designed standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, supervisors can drag and drop to adjust to changing conditions. This has been an important time saver for managers, and with pre-defined alerts, has provided a meaningful reduction in unplanned overtime.
SOLUTION — Workforce Management Suite
- TimeSimplicity for expedited scheduling and mobile coordination.
- TimeClock for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Before Workforce Management Suite implementation, employees consistently contacted supervisors about shift modifications, time card mistakes, and PTO accruals. With Employee Self Service (ESS), employees clock in/out from their mobile device, manage their own time cards, submit time off requests, and monitor accruals without having to connect with a manager. With the intuitiveness of PunchLogic, time card mistakes are no longer a substantial problem.
When employees manage shift changes, all managers have to do is approve them on the Virtual Trade Board. TimeSimplicity even alerts the employees affected when a shift change is approved! With job codes and employee groups, employees with the appropriate skills are scheduled in the corresponding departments. This helps maintain excellent customer service for which Northwest is known.
No More Compliance Headaches
With customized overtime alerts, supervisors are notified when part-time employees are approaching full-time hours, and full-timers are approaching overtime. They don’t need to be continually monitoring time cards to keep team members working within the designated hours. In the case of a DOL audit, reports can be formed instantly from attendance data that was automatically captured and recorded.
Northwest Outfitters is benefitting from reduced labor rates, improved scheduling, automated compliance tools, and associates who are much happier with their jobs.
ICON, Inc. offers Workforce Management Suite, the powerful, fully-integrated WorkforceHUB that makes it easy to optimize the performance of your managers, employees, and company.
Workforce Management Suite includes TimeClock, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our ICON, Inc. ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.