Case Study: Contract Manufacturer

Today’s post is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees. The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product...

Case Study: Day Spa

An upscale day spa doesn’t just sell manicures and body wraps, they sell an experience—a haven from the tension of everyday life. Spa staff need to be extremely attentive to their clients’ needs to create the ideal spa experience. To keep a tranquil...

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Landscaping Business

Today’s case study focuses on a landscaping business with 18 full time employees, 6 part time workers, and 15-20 seasonal contractors during peak months. The company provides landscaping and lawn maintenance services to businesses and residential customers in a...

Case Study: Cabinet Shop

Running a small manufacturing company in the United States is not for the faint of heart. We have seen so many proud “Made in America” operations die due to foreign competition and the recession that those unfamiliar with the industry might be surprised to...
Case Study: Small Manufacturer

Case Study: Small Manufacturer

Today’s example company is owned by a woman who starting making soap as a fun hobby. She started selling her handcrafted, all-natural soaps only because neighbors and friends asked if they could purchase them. She wasn’t planning to start a business. She...